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Gaming Host / Customer Relations
Parramatta NSW 2150
About The Role…
A rare opportunity has come to join the rapidly evolving and close-knit loyalty team at Parramatta Leagues Club.
Reporting to the Club Loyalty Manager, you will focus on relationship management, specifically developing and curating a memorable customer experience for our high value guests,
As an ambassador of the club, you will need to have a passion for creating thrilling experience and have the willingness to build long-term relationships with customers. It is imperative that you maintain impeccable presentation and have immaculate communication skills.
You will have the skillset to work independently and in a team environment and be flexible to working in a rotating roster.
As the successful applicant, your duties and skills will include but are not limited to:
Support the Loyalty team with driving both business and team initiatives.
Resolve guest complaints and report feedback to the Loyalty team.
Represent Parramatta Leagues Club and host special events and functions for and promote Club’s facilities and build relationships with guests.
Maintaining a line of a communication with members. Make calls and texts to members to resolve membership, account and general enquiries.
Assisting and/or fronting ClubShop / reception and assist with sales, membership and general queries as per business requirements.
Assisting with back office administrative duties or other tasks as per business requirements.
Ensuring adherence to the Club’s Responsible Gaming Strategy
Demonstrated immaculate communication skills.
Effective time management and organisational skills.
Impeccable personal presentation and grooming
Computer proficiency (including Microsoft Word/Excel/Outlook).
Current RSA, RCG competency card or willingness to obtain.
Working rights in Australia
Ability to work a rotational roster; days, nights and weekends including public holidays or be flexible to rostering requirements.
If you are ready to take on a new challenge, are passionate about hospitality relationship management and customer service and are someone who realises the tremendous opportunity that this role offers, we want to hear from you!
Why you should submit an application!
Career development - Parra Leagues prefer to promote internally
Training - ongoing training opportunities are provided
Rewards and Recognition programs
Parking - Handy parking on site
Staff Comfort - Enjoy a spacious staff room where your food and beverage is free for you to enjoy during your break.
Employment in this position is subject to a satisfactory criminal history record check, we thank you for your understanding.
Parramatta Leagues is an Equal Opportunity Employer
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